- Coin Node
- FAQ
FAQ
Find answers to common questions
We currently provide over 50,000 swap combinations and support a wide range of cryptocurrencies, including popular ones like Bitcoin (BTC), Ethereum (ETH), and many altcoins. The available options may vary based on market demand.
The minimum and maximum swap limits may vary based on the liquidity of the cryptocurrencies and market conditions.
Our app will display the limits for each swap request in the event it exceeds the maximum amount.
Maximum limits on buying, selling, and exchanging depends entirely on our available stock.
In case of any issues or questions, our customer support team is here to assist you. You can reach out via our Telegram or Discord.
It's important to note, just like any other crypto transaction or exchange, your funds cannot be recovered and sending or exchanging should always be done at your own risk.
You can track the status of your swap in the app. We provide real-time updates, including the current stage of the transaction. Once your transaction has 2-3 confirmations, the status will change to Completed.
There are no KYC requirements to use our swap or to buy and sell with us. We have no plans to further implement any sort of KYC (Know Your Customer) into our platform.
Coin Node respects your privacy and your right to remain anonymous. For more information, read our Privacy Policy.
Yes, we prioritize security and the safety of our users.
We use industry-standard encryption and follow best practices to protect your assets and data during the swap process.
No, once a swap is initiated and confirmed, it cannot be canceled or reversed, similar to a standard crypto transaction.
Please double-check all details before confirming the swap as you are entirely responsible for lost funds.
The time in which the exchange completes depends entirely on the market. The average time for a swap to complete is 10-15 minutes. However, if the market is congested, you can expect the transaction to take up to 30-45 minutes or longer.
Yes, there is a small fee for each swap to cover transaction costs and app maintenance. The fee structure is transparent and will be displayed before you confirm your swap.
We are focused on maintaining a fair swap rate for both the platform and user depending on the market conditions.
Remember the specifics may change over time, so it’s essential to refer to official documentation and support channels for the most up-to-date information.